Ten years of warranty

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TEN YEARS OF WARRANTY

Shengyou Solid wood customized about "ten years warranty, lifelong maintenance" after-sales service scope description

 

In order to better serve Shengyou customers, to ensure that customers in the use of Shengyou solid wood customized products to ensure the quality of the process. Shengyou took the lead in the industry to put forward the "ten years of warranty, lifelong maintenance" after-sales service standard, its purpose is mainly to inform Shengyou customers with practical actions, Shengyou product quality is trustworthy, second, Shengyou customers' interests above all, choose Shengyou is to choose carefree.
The after-sales service scope of Shengyou "ten-year warranty, lifelong maintenance" is described as follows:

 

 

 

 

Warranty time

The product quality guarantee period of Shengyou wooden products and aluminum wood window products is ten years, which is far beyond the industry standard. The quality guarantee time starts from the date of installation and acceptance. The warranty time of other products and accessories other than wood products shall refer to the corresponding industry standards. For details, see the following.

 

 

Maintenance principle within the warranty period

Solid wood products have their unique natural properties, after installation through the change of temperature and humidity throughout the year, small changes are normal. Quality defects within the warranty period, based on the reasonable use of resources, sustainable development, and to ensure the product use effect of consideration, product quality problems, mainly to repair, confirmed by professional personnel can not be repaired to timely replacement.

 

 

 Description of specific after-sales service scope

1. Wood products and aluminum products (excluding aluminum wood Windows and wooden components) : 10 years of warranty, including:
Where the wooden edge, core board, line, frame board, face line, assembled wood ornaments, wall board, cabinet doors and other cracked, deformed, process seam, wood veneer, sawing board layer, degumming, cracking.
The deformation of aluminum profiles, welding Angle cracking, connectors falling off, heat insulation strip fracture.
2. Aluminum wood Windows and wooden components: warranty is five years. Specifically including wood frame fan, wood line cracking, deformation, decay, mildew and so on.
3. Hardware shall be guaranteed for two years in accordance with the standard of hardware industry.
4. The glass shall comply with the glass industry standard and be guaranteed for five years.
5. Paint is guaranteed for two years according to industry standard. Specifically including in the non-human factors and high temperature and high humidity, low temperature dry conditions, film delamination, burst, empty drum, yellow, etc.

 

 

Scope of exemption

1. All man-made damage, including external impact of products, water leakage, product soaking, products in strong light direct sun, high temperature and humidity and other harsh environment use;
2. Damage caused by non-standard installation, use and maintenance;
3. Damaged by force majeure factors, such as storm, earthquake, flood and other natural disasters, war, riot, explosion, etc.;
4. Solid wood products are natural products with natural texture. Slight color difference is normal (except serious color difference);
5. After the after-sales feedback to the factory for maintenance of the product, it is normal to have a certain degree of color difference after the paint is repaired.

 

 

Lifelong maintenance after-sales service range

Shengyou solid wood customized products is to choose a lifetime worry-free, the company in addition to the above normal "ten years warranty" after-sales service, for more than the warranty period after the product quality problems, the company implements the principle of "lifelong maintenance". After the warranty expires, any quality problems occur, the company will provide cost price paid maintenance.